Client Feedback

Client(s) name *

Partner / Fee Earner *

1. How do you rate our reception area and the service you received from our receptionist(s)? * Please Select Excellent Good Poor N/A

Do you have any suggestions on how we can improve our reception area? (if applicable)

2. How do you rate our verbal communication when telephoning or visiting our office? * Please Select Excellent Good Poor N/A

Do you have any suggestions that we may be able to introduce to improve on our service to you?

3. How do you rate our communication with you by letter and/or email? * Please Select Excellent Good Poor N/A

Do you have any suggestions on how we can improve our communication with you? (if applicable)

4. How do you rate your understanding of the work undertaken on your behalf? (was everything explained in a simple to understand manner?) * Please Select Excellent Good Poor N/A

Do you have any suggestions on how we can improve on this area of our service to you?

5. Overall, how would you rate your experience with this firm? * Please Select Excellent Good Poor N/A

If you have any suggestions on how we can improve on your experience, that has not been mentioned above, please comment here

Are you likely to recommend us to family and friends? *

Security Check *

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